Work | Kwok Yan Qi

Hi, I'm Yan Qi.

Senior Product Designer in Singapore ☀️

Transforming complex systems into intuitive experiences that users trust.

Currently building products at

Leading end-to-end design of DSTA’s first GenAI chatbot, building user trust among 4000+ employees. Featured on The Straits Times.

Work

Staff Development Portal

Transformed a critical workflow from a painful 25-step process to an intuitive 6-step flow. Achieved 83.5 SUS score, 100% CSAT, and 167% NPS increase for a platform serving over 4,000 DSTA employees.

GenAI Assistant (GAIA)

Featured on The Straits Times

Led DSTA's first GenAI chatbot from concept to cross-agency deployment—designing for 4 major workstreams serving 12+ use cases across MINDEF, SAF, and DSTA.

Past works

My product design journey with Shopee Merchant Services, Grab Web3, and a marketing agency

Shopee Merchant

Onboarding

Internship 2022

Redesign

Internship 2021